Shipping policy
All orders are tracked and tracking information will be provided once your order has been dispatched.
Shipping Rates & Delivery Times
| 🇬🇧 | UK | 2–3 business days |
|---|---|---|
| 🇬🇧 | UK (Next Day) | 1–2 business days |
| 🇪🇺 | EU | 3–5 business days |
| 🌎 | Worldwide | 5–10 business days |
Delivery times are estimates and may vary during busy periods, weekends, bank holidays and customs processing.
Shipping Costs are confirmed at checkout and may vary depending on the order value and delivery destination.
Order Processing
Orders are usually dispatched within 1 to 3 working days. You will receive tracking information by email once your order has been dispatched.
Customs & Duties
For international orders, customers are responsible for all customs duties, import taxes, tariffs and other charges applied by their destination country.
Pierre Bouelle is not responsible for customs delays or additional charges incurred after dispatch.
Delivery Issues
Please ensure your delivery address is correct before placing your order. Pierre Bouelle is not responsible for parcels lost or delayed due to an incorrect or incomplete address.
If your order does not arrive within the expected delivery timeframe, please contact us at contact@pierrebouelle.com with your order number and tracking information.